Return Period & Eligibility
If you’re not fully satisfied with your purchase, you may return most items within 30 days from your order date for a refund. Items marked as final sale cannot be returned. Shipping and oversize fees are non-refundable. Returns are accepted only for items in original condition.
Return Process & Costs
Return shipping costs are the responsibility of the customer. To initiate a return, please contact us to obtain return instructions. Returns should be shipped separately for each package received to ensure proper processing. We recommend using a trackable shipping method.
Refund Processing
Once your returned item is received and inspected, refunds are processed within 7 business days to the original payment method used. Returns received after 30 days from delivery may be refused. If your order arrives damaged or defective, contact us immediately to assist with replacement or credit.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask umbraonline Store for clarification.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 74 leadenhall rd, Brampton, ON, L7A 4G2, Canada.