Welcome to our FAQ section, where we answer common questions to help you shop with confidence.
1. How do I check if a product is available?
Stock status can be found on each product page. For further details, please reach out to our support team.
2. What shipping options do you offer in Canada?
We provide free shipping on orders above $85, and a flat $9.95 fee for orders below. Oversize items may incur additional charges.
3. Can I return products if I change my mind?
Yes, you have 30 days to return most items, excluding final sale products. Return shipping is at your cost.
4. What should I do if I receive a damaged or defective product?
Contact our customer service as soon as possible, and we will assist with replacement or credit options.
5. Are the product materials listed on the site?
Yes, specific product descriptions include material information so you can make informed choices.
6. How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect your returned items.
7. Can I get help selecting storage or décor items?
Our customer care team is available to offer suggestions to find the right products for your home.
Need a specific answer?
Email [email protected] with the details relevant to your question.